Shipping & Return Policies
If there’s a problem with a product that you purchased from us, please bring it back to us within 14 days. We will refund the original purchase amount within 5 days of reception of the product in new condition or for items that are defective. Merchandise returned that appears to be used may be subject to a restocking fee or may not qualify for refund at all.
You may also ship an item back to us if it is defective or not to your satisfaction. We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee or may not qualify for refund.
- Time: You have 14 days from purchase to request a refund.
- Method of Refund: Refund will be applied to the original form of payment.
- Product Condition: Product must be new or like new condition in order to return.
- Refund Contact Info: Contact us in-store, over the phone, or by email for a refund. You can find store hours, addresses, email, and phone numbers on our Store Locator page.
- Charges: Customer is responsible for any shipping costs related to the return.
- Bicycles are not returnable. We allow test riding bikes to make sure the bike meets the customer needs.
Labor fees, such as custom wheel builds or other services, are non-refundable.